Your Privacy Our Priority

Introduction and Scope of This Policy

This Privacy Policy is issued by s36bet and applies to all users who register, browse, or use the services offered through the s36bet website. By registering an account or continuing to use our platform, you confirm that you have read and understood this policy.

s36bet operates under international licensing and complies with data protection requirements set by the relevant regulatory body. We take data protection responsibilities seriously and continually work to ensure our players' personal information is handled with full integrity.

Types of Information We Collect

To enable s36bet to provide safe and responsible online betting services, we need to collect various types of information from our players. This information is divided into several main categories:

• Registration information: full name, date of birth, gender, identity card number (MyKad), mobile phone number, and email address.
• Financial information: e-wallet details (Touch 'n Go eWallet, Boost, ShopeePay), bank account for FPX, DuitNow information, or cryptocurrency wallet addresses (USDT, BTC, ETH) for deposit and withdrawal purposes.
• Usage information: betting records, transaction history, platform usage patterns, login times, and types of games played.
• Technical information: IP address, device type, operating system version, web browser type, and session data.
• Communications: live chat content, support emails, and any feedback you send to our support team.

We only collect information that is genuinely necessary for the purposes stated in this policy. Players under the age of 21 are not permitted to register an account or use the s36bet platform.

Purpose of Using Personal Information

The information we collect is used for the following purposes, and is limited strictly to those purposes only:

• Identity verification and compliance with KYC (Know Your Customer) requirements as mandated by our licensing body.
• Processing deposits and withdrawals via your chosen payment method.
• Detection and prevention of fraud, money laundering, and activities that violate s36bet's Terms and Conditions.
• Providing 24/7 customer support in Malay and English via live chat and email.
• Sending account-related information such as security notices, terms updates, and transaction confirmations.
• Compliance with legal and regulatory reporting requirements applicable to our operations.
• Monitoring gambling patterns for responsible gambling and player safety purposes.

Sharing Information with Third Parties

s36bet does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes. However, in certain limited situations, information may be shared with the following parties:

• Payment service providers and financial gateways that process your transactions, who are bound by strict confidentiality agreements with us.
• Third-party game software providers operating under valid licences and complying with international data security standards.
• Regulatory authorities or law enforcement agencies when we are required to do so by law or a valid court order.
• Our technical service providers (such as hosting and infrastructure providers) who have limited access to data and are subject to data protection agreements.

All third parties we work with are required to comply with data protection standards equal to or exceeding the standards we set ourselves.

Data Retention Period

Your personal information will be retained for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we retain certain records for the period specified by legal and licensing requirements, which is typically between five and seven years.

Once the mandatory retention period ends, your data will be securely deleted or anonymised from our systems so that it can no longer be traced back to you as an individual.

Personal Information Security

We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and s36bet's servers.
• Account passwords stored in cryptographic hash format — we ourselves cannot read your password.
• Intrusion detection systems (IDS) and firewalls operating continuously.
• Vulnerability scanning and penetration testing conducted periodically by independent security experts.
• Clear incident response procedures in the event of any data breach.

Player Rights Regarding Personal Data

As a data subject, you have certain rights regarding the personal information we hold about you. These rights include:

• The right to access a copy of your personal information that we hold.
• The right to correct any information that is inaccurate or incomplete.
• The right to request deletion of your personal information in certain circumstances, subject to our legal retention requirements.
• The right to withdraw consent for data processing that relies on your consent.
• The right to object to the processing of your data for certain purposes.

To exercise any of the above rights, please contact the s36bet customer service team via live chat or email at [email protected]. We will process your request within a reasonable timeframe, subject to verification of your identity.

Cookies and Tracking Technologies

The s36bet website uses cookies and similar technologies to improve your browsing experience, enable certain functions to work smoothly, and understand how players interact with our platform.

The types of cookies we use include session cookies required for login authentication, preference cookies to save your language and display settings, and analytics cookies that help us improve website performance. You may manage or block cookies through your web browser settings, though please note that doing so may affect the functionality of some platform features.

Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how s36bet handles your personal information, we encourage you to contact us directly. Our Data Protection team is ready to assist you.

You may contact us via 24/7 customer support available in Malay and English:

• Live chat: available 24 hours a day, 7 days a week via the chat icon at the corner of the platform.
• E-mail: [email protected] (replies within business hours)

We will endeavour to handle every privacy inquiry carefully and within a reasonable timeframe, and we value your feedback in helping us improve our data protection practices.